Welcome to the Extended Learning Institute Website

Accessibility Navigation:

IT Support for ELI Students, Faculty, and Staff

Home > Online Learning > ELI IT Support

Alt Tag for Image

IT Support for ELI Students, Faculty, and Staff

Password Resets

All password resets are handled by the College IT Help Desk, which is available 24/7 at 703-426-4141 or ithelpdesk@nvcc.edu.

Computer, mobile, and other hardware and software support is available from the ELI IT Team.

Hours of Operation Contact Us

HOURS

Mon-Thu
8:30am - 8:00pm

Fri
8:30am - 5:00pm

With prior notice, additional hours can be arranged and appointments can be scheduled.

CONTACT US

Phone
703-764-5051

Email
enova-support@nvcc.edu
Blackboard Support

Blackboard Support

Having trouble with Blackboard? Check out our Computer & System Resources page for solutions to common issues.

Blackboard Collaborate

See our Tips page for help with common issues.

Blackboard is our current e-conferencing system. TAC currently offers a number of Collaborate training sessions, and you can sign up online at http://www.nvcc.edu/faculty-and-staff/technology/tac/tactraining/register/.

For faculty and staff needing help setting up sessions, just contact us at enova-support@nvcc.edu and we will be happy to assist.

For online meeting rooms outside of the Blackboard system for office hours, committee meetings, combined class sections, etc., contact enova-support@nvcc.edu or call 703-764-5051 for assistance. Meeting rooms set up outside of the Blackboard system are available for use for an entire semester.

Additional support and information is available on the Blackboard Collaborate site.

Storage Services

Storage Services

NOVA students are encouraged to take advantage of cloud service options to upload, edit, print, and share files with instructors and classmates. Using Microsoft OneDrive provides a way to have your files all in one place, automatically updated across your computer and mobile devices. OneDrive is available for free and provides 15GB of storage--more than enough to upload files that break the Blackboard file size limit. OneDrive also comes with Office Online so you can create, edit, and share documents regardless of the type of device you are working on.

Check the Cloud Printing and Storage site for more information.

Mobile Device Security Tips

Mobile Device Security Tips

If you have a smart phone, Android phone, iPhone or iPad, you should have created a Passcode that acts as a password to allow access to your phone (and is required if you link to college email).  On a iPhone or iPad, it is just a four digit number.  You set it up under the Settings icon.  You can even set up how quickly it comes on to protect your phone when the phone is inactive.  You would be amazed at how much personal information is on your phone that would put you at risk if the phone is lost or stolen.  A Passcode helps protect you.

For iPhone and iPad users, you should also set up the Find my iPhone/iPad feature.  It is a free app and would help you find your phone if it gets lost/stolen or wipe all the data if necessary.  You can go to any computer and find out where the device is located.  If you have not done this, we strongly recommend it!  Here is a link to more information (you will also have to set up a free iCloud App) http://www.apple.com/icloud/features/find-my.html  and http://support.apple.com/kb/PH2697 .  You can always use google to find more help in setting it up if you need more.

Also, if you use DropBox, iCloud or other similar general storage that lets you easily move things between devices, be careful about storing sensitive or private information.  You may use to move things around, but be sure to delete anything sensitive and not use them as a permanent secure storage site (like student grades or tax returns).

Finally, please please remember that you never ever send your login and password to anyone.  No legitimate source will ever ask for them—no matter how official or how scary an email might look.  Even if you get an email from what looks like our Help Desk telling you your email will be cut off, or from the FBI, or from your Bank—if they ask for you to send a login and password it is ALWAYS a FRAUD!!

Top