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Computer & System Resources

Online classes offered through the Extended Learning Institute use a variety of Blackboard products, including the web-based learning management system. Blackboard products can be accessed using most web browsers. Although the organization and visual display can differ from course-to-course, the basic Blackboard structure does not change. It is important that your web browser is configured correctly in order to utilize all of the functionality Blackboard has to offer.

Below are links from Google, Pearson Education, and Blackboard that will check and verify that the key web browser components are installed, configured correctly and up-to-date.

Browser Checks, Diagnostic Tool, and Installation Wizard

Required Browser Settings

Required Browser Settings

  • Pop-up windows must be allowed. If you are using a browser that offers pop-up control or are running an add-on program to control pop-ups, you may need to take steps to allow pop-ups in order to use some features on the site.
  • Session cookies must be enabled. In most browsers, you can enable cookies for selected domains.
  • JavaScript must be enabled.
  • If you are using Internet Explorer, you may need to add Pearson as a trusted site.

Use the Browser Tune-up below to check whether you have the required players and plug-ins installed and download the latest versions.

Browser Tune-up

Pearson Browser Check

Pop-ups Are Allowed

Allowing Pop-Up Blockers

JavaScript Must Be Enabled

Enabling Java and JavaScript

Cookies Must Be Allowed/Enabled
Cookie errors most often occur because a required cookie is blocked by the web browser. Please make sure that cookies from the websites used in your course are allowed by your browser. For instructions, click the link for your browser in the list below.

In some cases, cookie errors can occur if you bypass the link that generates the cookie by setting the wrong page as a Favorite or Bookmark. If you have saved the login page to your favorites or bookmarked it, please remove it from your list of favorites or bookmarks. Go to the main page of the web site you are attempting to access, then select your product from the main page and try to login again. The "cookie" (data stored in your browser) required to log in is often sent at the home page of a site, so please use the main page as a favorite or bookmarked site instead of the login page itself.

Players and Plug-Ins

Players and Plug-Ins

Plug-ins Needed for Many Courses:

A plug-in is a modular program that can be added to a browser to give it additional functionality. Plug-ins are commonly used for interactive or multimedia web content.
If you have videos that don't play or pages that won't load, one likely cause is a problem with a required plug-in. For the latest version of plug-ins visit the sites listed below.

Adobe Acrobat Reader

Adobe Flash Player

Adobe Shockwave Player


VLC Multimedia Player for Mac

VLC is a free and open source cross-platform multimedia player and framework that plays most multimedia files as well as DVDs, Audio CDs, VCDs, and various streaming protocols.


During the Java install, Uncheck the “Offer to install the FREE Browser Add on from Ask”
Note for Chrome Mac Users: Chrome for Mac does not support Java 7 because Chrome is a 32-bit browser and Java only supports a 64-bit browser.

Troubleshooting Issues

Troubleshooting Issues

Clearing the Java Cache

Your Java cache is a temporary storage area where frequently accessed data can be stored for rapid access. Once the data is stored  in the cache, future use can be made by accessing the cached copy rather than having to download the Blackboard Collaborate content  every time you enter a session, therefore lowering your connection time.
Sometimes cached data can become corrupt or outdated. In such cases we recommend that you delete cached content so that the storage is complete and current. 

More information on how to clear the Java cache on a Windows OS
More information on how to clear the Java cache on a Mac OS

If your course uses Blackboard Voice, you will also need to run the Recording Setup Wizard

Blackboard Collaborate Voice provides a unique setup wizard to help you make sure that you will be able to access Blackboard Collaborate Voice without a problem. The setup wizard will make sure that you have popup blockers disabled, have java and java-script enabled on your browser, can accept java applets, can run text chat, and can hear and record audio.

IMPORTANT JAVA ALERT: Make sure you have the correct version of Java installed (see below) before running the Blackboard Voice Recording Setup Wizard. Although Java may be installed, you will need to confirm that you have the most recent version.

First Time Users & Troubleshooting

Verify Java

Blackboard Voice Recording Setup Wizard

Experiencing problems with the Blackboard Voice Recording Wizard?

  • Note for Mac Users: The Chrome Browser for Macs is not compatible with the Blackboard Voice Recording tool. To complete Blackboard Voice Recording activities on a Mac, use either Firefox or Safari. This does not affect PC Chrome users.
  • For all other issues, view the Troubleshooting Guide.

Blackboard Collaborate Setup Test

Blackboard provides a Configuration Room that you can use to test your connection, settings, and configure your audio.  This step is optional and is intended for sessions hosted on Blackboard Collaborate servers.
V12.6 Configuration Room (CA-SAS)
V12.6 Configuration Room (US-SAS)
V12.6 Configuration Room (EU-SAS)
V12.6 Configuration Room (AU-SAS)